Refund Policy

Once a subscription, license, or service has been purchased, no refunds, cancellations, or credits will be issued, regardless of usage or circumstances, except where required by applicable law.

The following items are strictly non-refundable:

• Subscription plans (monthly, annually) - once activated, cannot be refunded
• One-time setup fees and activation charges
• Add-ons and premium features - purchased add-ons are final
• Usage-based charges and message credits
• Third-party service costs - any fees paid to third-party services through our platform

While we make every effort to ensure uninterrupted service, temporary downtime or technical issues may occur:

• Refunds will NOT be provided for service interruptions
• We may offer service credits at our sole discretion
• We may offer subscription extensions for extended outages
• Service credits are subject to approval and may vary case-by-case

• Change of mind after purchase
• Lack of usage of the service
• Dissatisfaction based on expectations
• Business decisions (shutting down or pivoting)
• Account suspension due to violations
• Account termination for policy violations
• Feature requests not being available
• Payment disputes without prior contact

We encourage all prospective customers to:

• Review our Features page to understand available functionality
• Contact us with any questions before making a purchase
• Take advantage of our instant access
• Test with basic plans before upgrading

If you believe there has been a billing error:

1. Contact our support at support@whatspilot.online within 7 days of the charge
2. Provide detailed information about the issue
3. Allow 5-7 business days for investigation
4. We will review and respond with our findings

Initiating a chargeback without contacting us first may result in immediate account suspension.

While we do not offer refunds, you may cancel your subscription at any time:

• Log into your account settings
• Navigate to Subscription/Billing
• Click "Cancel Subscription"
• Follow the confirmation steps

Your subscription will remain active until the end of your current billing period.

If you have questions regarding billing or refunds:

We typically respond within 24-48 business hours.